{"id":3239,"date":"2023-04-24T22:40:54","date_gmt":"2023-04-24T22:40:54","guid":{"rendered":"https:\/\/caribia.es\/?page_id=3239"},"modified":"2023-06-19T21:53:48","modified_gmt":"2023-06-19T21:53:48","slug":"terminos-politicas-y-condiciones","status":"publish","type":"page","link":"https:\/\/caribia.es\/en\/terminos-politicas-y-condiciones\/","title":{"rendered":"Terms, policies and conditions"},"content":{"rendered":"
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Refund\/Cancellation Policy
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Last updated: April 19, 2023<\/h6><\/h4>\n

Thank you for using our services, we hope you are satisfied with them. However, if for any reason you are not completely satisfied with your service, you may request a full refund, receive store credit, or make an exchange. You can be reimbursed for a certain service as long as you qualify for it. See below for more information on our refund policy.<\/p>\n

cancellations
<\/b>In the case of cancellations initiated by the client more than 14 days prior to the reservation, no cancellation fees will be applied to the final amount of the reservation. If the cancellation occurs between 14 days and 48 hours before the reservation, a cancellation fee of 50% will be applied to the final amount of the reservation. However, if the cancellation occurs less than 48 hours before the reservation, a cancellation fee of 100% of the final amount of the reservation will be applied. In cases of force majeure, such as serious illness or accident, no cancellation fees will be applied, as long as a Spanish medical certificate is presented as proof of the illness or accident.<\/p>\n

Caribia Sailing may also initiate cancellations in specific circumstances. In cases of bad weather conditions, such as rain throughout the day, waves of 2 meters or more, or constant winds of 25 knots or more, we will determine the cancellation based on the most accurate weather forecast available the day before the trip. In addition, in cases of force majeure, such as any problem or event that makes the trip impossible or poses a risk to the safety of the client, the ship or the crew, Caribia Sailing reserves the right to cancel the reservation.<\/p>\n

refund process<\/b><\/p>\n

At Caribia Sailing, we offer boat trips that, unlike returnable products, are non-refundable once completed. Refunds are only applicable for cancellations made before the trip. We are committed to providing a professional and fair cancellation process for our customers, ensuring that refunds are processed in a timely manner where appropriate.<\/p>\n

After receiving your request for reimbursement and checking whether you qualify, we will process your request. Please allow us four to seven (4-7) days to process your refund. Also, it can take 2-5 days for refunds to appear on your credit card statement, depending on your credit card company. Regarding payments made through bank transfers, the refund process can take between 1 and 3 business days. We will notify you by email when your refund has been processed.<\/p>\n

You will receive a full refund of your purchase within one week of approval. You will receive the refund through the same payment method that you used to make the purchase. If for any reason Caribia Sailing is unable to issue a refund via your initial payment method, we will either provide the equivalent credit value or provide an alternative method of refund. Please note that some payment methods available in your jurisdiction may not allow a refund of a purchase through the original payment method.<\/p>\n

How to Request a Refund<\/b><\/p>\n

You can request a refund or get other assistance with your purchases at info@caribia.es<\/a>.<\/p>\n

questions<\/b><\/p>\n

If you have any questions concerning our Refund Policy, please contact us at info@caribia.es<\/a>.<\/p>\n

Revision Date<\/b><\/p>\n

This Refund Policy was last updated on 19 April 2023 (\u201cRevision Date<\/em><\/strong>\u201d). If you were a user before the Revision Date, it replaces the existing Refund Policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Cookie Policy<\/strong><\/h2>

We use cookies to help improve your experience of our website at\u00a0https:\/\/caribia.es<\/a>. This cookie policy is part of Caribia Sailing's privacy policy. It covers the use of cookies between your device and our site.<\/p>

We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.<\/p>

If you don't wish to accept cookies from us, you should instruct your browser to refuse cookies from\u00a0https:\/\/caribia.es<\/a>. In such a case, we may be unable to provide you with some of your desired content and services.<\/p>

What is a cookie?<\/strong><\/p>

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the cookie's purpose, and the lifespan of the cookie itself.<\/p>

Cookies are used to enable certain features (eg logging in), track site usage (eg analytics), store your user settings (eg time zone, notification preferences), and to personalize your content (eg advertising, language).<\/p>

Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.<\/p>

Cookies set by other sites and companies (ie third parties) are called third-party cookies They can be used to track you on other websites that use the same third-party service.<\/p>

Types of cookies and how we use them<\/strong><\/p>

essential cookies<\/strong><\/p>

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing.<\/p>

We do not use this type of cookie on our site.<\/p>

performance cookies<\/strong><\/p>

Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience's overall website experience. These cookies may be set by the website you're visiting (first-party) or by third-party services. They do not collect personal information about you.<\/p>

We use performance cookies on our site.<\/p>

functionality cookies<\/strong><\/p>

Functionality cookies are used to collect information about your device and any settings you may configure on the website you're visiting (like language and time zone settings). With this information, websites can provide you with customized, enhanced, or optimized content and services. These cookies may be set by the website you're visiting (first-party) or by third-party services.<\/p>

We use functionality cookies for selected features on our site.<\/p>

Targeting\/advertising cookies<\/strong><\/p>

Targeting\/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you're visiting (first-party) or by third-party services. Targeting\/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service.<\/p>

We do not use this type of cookie on our site.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Privacy Policy<\/strong><\/h2>

Your privacy is important to us. It is Caribia Sailing's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website,\u00a0https:\/\/caribia.es<\/a>, and other sites we own and operate.<\/p>

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.<\/p>

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.<\/p>

This policy is effective as of April 17, 2023.<\/p>

Last updated: 17 April 2023<\/p>

Information We Collect<\/b><\/p>

Information we collect falls into one of two categories: 'voluntarily provided' information and 'automatically collected' information.<\/p>

'Voluntarily provided' information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.<\/p>

'Automatically collected' information refers to any information automatically sent by your devices in the course of accessing our products and services.<\/p>

log data<\/b><\/p>

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.<\/p>

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even at the moment they occur, that they have occurred, or what the nature of the error is.<\/p>

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.<\/p>

Device Data<\/b><\/p>

When you visit our website or interact with our services, we may automatically collect data about your device, such as:<\/p>